ABOUT US

O.L. Houston - Author, Founder and President of Temperament Selling, LLC & HowtoSellBetter.com

O.L. Houston brings unique career accomplishment and a strong training and motivating perspective to selling and the sales training industry. His career long study of intellect profiling and DISC psychology provided him with invaluable insights into the mind, and how to construct every sale presentation around his customer's particular intellect structure, by always making that person's largest overall temperament type that particular sale's psychological kingmaker.

His discovery of The Brain Funnel Theory was the game-changer because it allowed him to temporarily re-orient (re-configure) his customer's preset intellect structure for the purpose of systematically building emotional emphasis in a logic-based person as well as logical emphasis in an emotionally-based person. This psychological re-orchestration allows the salesperson to "step over or circumvent" a person's second largest overall temperament type when and if that temperament type is of the same nature (on the same spectrum side) as that person's largest overall temperament type.

Mr. Houston's initial introduction to DISC came years ago at a national sales conference given by a top Fortune 500 life insurance company that included a three hour and a half in-depth presentation on DISC intellect profiling given by four of this country's most accomplished, and distinguished, academic psychologists. The four were the department chair holders in psychology from Harvard, Yale, Stanford and The University of Chicago.

It was there, during that chance encounter, that he quickly realized the inherent sales success potentials housed within this long documented and ancient science. The question always centered around the finding of the right communication formula(s) that opened up the mind to accept ideas through that person's way of thinking. His steadfast commitment to using only a systematic science-based approach allowed him to identify, isolate, categorize and compare research findings in his search for specific definable tendencies that could be directly linked back to one, and only one, of the four predominating DISC entity archetypes. The use of this intellect "tell" system has long been used by both science and academia; but heretofore, had not been applied in such a systematic and extensive manner to the study of selling.

Salespeople live in a world called "now". And in order for "now" to take place on a consistent basis within a potential buyer's mind there has to be an accepted and functional balance between both logic and emotion. The highest percentage temperament type within an individual will always be the purchases justifier, while the person's largest offsetting temperament type will always be the purchases validator. This is the essential aspect of all selling, and especially true when the salesperson is seeking a right-then decision to buy. The inability of the salesperson to be able to consistently accomplish this atmosphere within a buyer's mind and psyche is the #1 reason for all sales failure.

Temperament Selling® teaches the salesperson, in step-by-step fashion, how to successfully orchestrate this required psychological balance, thus maximizing optimum buy-in clarity and the opportunity of making a right-then sale. It was the coming together of these two discoveries, along with other findings, that set Mr. Houston on a path to setting unprecedented sales records.

Mr. Houston has authored two books on the role, and interplay, of psychology in selling. His first; Selling at The Next Level presents selling from the salesperson's mental mindset, or side of the equation, by teaching the salesperson how to clothe their mind, and attitude, for creating genuine and lasting career success. His latest book; Predictability (the book version of The Temperament Selling® Sales Training Seminar)presents success selling from the other side of the equation; the buyer's intellect side.

This comprehensive two-sided approach to selling, and sales training, has been proven to create immediate, and lasting, multi-year selling competency for anyone committed to taking the course.

Mr. Houston's trainees consistently outperform their peers in three strategic growth categories: a) New business accounts opened b) Highest successful closing ratios, and c) Lowest post-sale cancellation ratios

And because of this, participating companies on average enjoy the following benefits: A permanent 35-50% cost reduction in all sales training, and recruitment costs An immediate, and perpetuating, 15-22% sales production increase (depending on the industry)

Contact Info

  •  (800) 784-4124

TESTIMONIALS

See what sales professionals have to say...

“I recently began a new career as a telemarketer with a half billion dollar company not knowing what to expect. I’d been in direct sales for years, but never phone sales. As fate would have it, I met O.L. Houston one day at Zig Ziglar’s office; and asked him what he did for a living. He said he taught salespeople how to sell using DISC. I asked him if he could teach me how to close. He said yes in a way that let me know he was different; that he had something that worked.

By the time I’d finished his 30-day course; he’d taught me more about selling than I ever knew was possible. He taught me how all people think in one of eight predictable thought patterns of reasoning when it comes to decision making and buying. He showed me how to quickly recognize my customer’s natural way of thinking, and reasoning, using the same checklist of DISC signature tells that the Ph.D’s do.

Once I know that, I know exactly how to close them. It doesn’t matter where I am. It doesn’t matter whether I’m on the phone or face-to-face. Once I know their natural mind I know them because I understand the way they think. By the end of my second month on the job, I was #1 in new business accounts opened. A month later, I was #1 in overall sales for the entire company. And no, I don’t have a closing problem anymore.”

Richard Herod

BSN Enterprises, Inc.

“My name is Debbie Beach and I sell pianos. I’m the lady in pink in the video. I’ve been in and out of sales for years. I think I’ve seen, and heard, just about everything that there is out there when it comes to sales training. I’ve got a closet full of books and tapes here at home to prove it.

When Bob Rosenthal, the owner of The Piano Gallery, told me that O.L. Houston was going to give us a sales training seminar on how to sell using DISC psychology I really wasn’t interested. I thought I knew it all. But when he told us how we could use DISC to correctly recognize a customer’s mind and natural way decision making just by the way the acted, dressed and talked I thought he was nuts. Then Mr. Rosenthal asked him to psycho-analyze each of our seven salespeople as to their DISC temperament structure and how that person would respond being sold to. He then proceeded to tell us things about each of us that he had absolutely no way of knowing.

He nailed each and every one of us as though he’d known us for years. I was shocked and amazed, but he assured us that we could do the very same thing by taking his course. Then he went on to explain how that knowledge can actually be used to tell a salesperson exactly how to sell to another person, based on that person’s natural way of thinking, reasoning and decision making. In all my life, I’ve never seen anything like it. He took someone like me who was supplementing my income, at the time, by teaching piano and made me the company’s top salesperson within a month.

This you’re going to find very hard to believe but I’ve got the congratulatory email to prove it. In November of 2011, in a down market, I sold 23 pianos; 6 in one day alone to 6 different customers I’d never met before. Yes, 6 pianos in one day! I finished the month having sold 23 pianos. Not bad for a part-time piano teacher. It’s a record that’ll probably never be broken.

Selling using Temperament Selling is so easy once you get into it. It’s like having a copy of the other team’s game plan handed to you 10 seconds into the game. It’s freaky weird and wonderful. I’m now out ahead of them and they never know it. I now understand most of my customer’s better than they understand themselves. I’ve now got more self-confidence than I’ve ever had before. I know all this sounds too far out to be true, but it is.”

Debbie Beach

The Piano Gallery

“Several years ago, before I started my own company, I attended a sales training seminar given by O.L. Houston on Temperament Selling. At the time I’d been in sales for several years, and had spent far too much time, and money, on hyped-up sales training systems and hotshot sales trainers who promised you the world only to find out once they had your money that all they really had was a re-packaging of the same old stuff I’d bought before.

The truth is the only reason I went to seminar was because I’d seen what O.L. had done for Bruce Pickett, a friend of mine. Chris Cook the owner of Sleep Experts (my employer at the time) had O.L. train Bruce one afternoon. The next day he sold mattresses to 11 out of the 12 new customers, without discounting (which was the only way Bruce could sell). Bruce made more money that day then he’d made the whole month before. You can believe me or not, the choice is yours. But the facts don’t lie. Within a year after that seminar Sleep Experts had more than doubled in size from 10 stores to 22. We went from barely making it to being everywhere. And the only thing that was different was O.L.’s seminar.”

Joyce Robertson

Mountain Air Organic Beds

CONTACT

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The Solution

(This website presents a proven, simple and straightforward approach to permanently solving today's sales failure problems, one salesperson at a time. The program is individualized; yet best results are most often achieved in a corporate setting where upper management has a background, and belief, in the fundamental assumptions and science supporting DISC. The findings, and conclusions, presented here are the result of a 20-year research study by one man into the mind; and what has now become known as Decision Making Patterning using DISC. The author of that study went on to produce unprecedented sales production numbers using those findings, and its conclusions, as a dependable analytical sales tool for successfully predicting the way, and how, a particular temperament-typed individual would think, and use, deductive reasoning whenever involved in making a significant purchasing decision. (Important Note: In order for a particular DISC intellect behavior to have been accepted as "bankable truth", for this study, it had to consistently demonstrate a 95% probability/predictability factor, i.e. The 95% Rule.) The Reason for The Problem. At the center of the sales failure issue lies a clearly defined disconnect, an almost adamancy, between what academic psychologists believe in, teach and use as long-established and "trustable" truth; and what the newer salesperson is led to believe in from their time in the sales classroom. Because of their functional belief in DISC, the academic enjoys two significant psychological communications advantages: a.) It gives them a clear picture window of understanding into the way, and how, another person's mind naturally sees, thinks, reasons things out (processes thought) when making decisions. b.) This, in turn, provides them with a psychological blueprint (a roadmap) of understanding for communicating, both verbally and non-verbally, with that person both now and in the future. The study conclusively proved, in every case studied, that when the salesperson possessed this database of knowledge they consistently outperformed their competitors in every statistical category. In teaching the salesperson how to see and think using their customer's natural DISC intellect proclivities, you empower them with the ability to quickly, and correctly, connect with their customer on that person's preset psychological plane. The sales creating value of this kind of knowledge cannot be overstated. Heretofore, the salesperson has been severely hampered in their pursuit of career selling success because they lacked this fundamental knowledge base. Salespeople are trained to sell by using a "one-size-fits-all" psychological connection approach. They're taught to sell believing that every customer sees, thinks and reasons just like they do. If life has taught us anything, it's taught us that that belief simply isn't true. What is true, and what the study convincingly proved, over and over again, was this; "That when a customer does buy, they do so only when the salesperson successfully orchestrates their sales message to, and through, that person's two largest offsetting temperament types as a means of creating buy-in." This method of enhanced psychological communication, which parallels hypnosis and neural gateway access, led to the discovery and development of The Brain Funnel Theory as a faster, and easier, way to sell. (The book and tutorial systematically lay out this enhanced psychological approach to selling.) Salespeople aren't trained to identify and qualify (profile) their customer as to his/her given DISC intellect structure before beginning their sales message and therein lies the real problem. Their not taught to sell thinking with their customer's mind. They're taught to assume that they and their customer think identically; and that only happens rarely. Hence, low sales production numbers. By empowering the salesperson with the academic's eye of understanding, you best equip them for achieving daily sales consistency and enduring selling success by teaching them two timeless DISC principles: You teach them where they "can go" (communications-wise) with their customer based on that person's DISC intellect structure by first teaching them where they "can't (or shouldn't) go". You successfully teach them the first critical essential to all successful selling - Psychological Affinity through Understanding. From the boardroom to the Rotary Club luncheon, academics have long preached the eternal truths, and practical interpersonal relationship principles, that support their foundational beliefs in DISC as a true science and a predictive intellectual technology. But sadly, only a few sitting out there in the audience ever truly grasp the life changing power of their words. But in every industry, there are always those few who are true students of the game, and who are always on the lookout for that one competitive advantage that can, and will, set them apart from their peers. For them, there's no greater selling advantage than the "Predictability" of DISC decision making patterning psychology. It's because they know that decision making psychology has and always will play a huge role in writing their future paychecks; one sales opportunity at a time. Now on to What Temperament Selling Is & What It Can, and Will, Do for Your Paycheck...    

What is Temperament Selling & What can it do for you?

Temperament Selling is built upon the fundamental that the brain and the mind aren't the same thing; though many tend to use these two terms as if they were. The brain is the mind and body's computer. It comes to us complete with function and memory capability that we develop as we age. And as with any computer, it "must" have a separate software programming system in place, in order for it to run and function properly. DISC is acronym for the brain's computer software programming system that the person's mind will "always" use throughout it's lifetime to analyze things for idea acceptance or rejection purposes, i.e. decision making. In order to understand the way another person's mind naturally functions, a basic foundational understanding of DISC, and how it works, is required. That's because of the hierarchal order and structural placement (the arrangement and overall percentage) that each of these four DISC archetypal character entities plays dominance-wise within the other person's mind as to the way that other person sees, thinks, reasons and perceives whenever processing thought. The Temperament Selling Sales Training Program is a proven quick-study program designed and tailored specifically to and for the selling and sales training industry. The curriculum's two-pronged fast-track approach to learning (simply read a book & take a tutorial) quickly teaches the salesperson how to blend the science of academically-based DISC intellect profiling into any traditional step selling methodology they may be using. The process is totally seamless and absolutely undetectable by the customer. All learning is easily accomplished within a few hours of study; giving the trainee the permanent people-skills competency and psychological selling skill set of a 15-year accomplished sales veteran. The research behind this project began years ago in direct response to a challenge issued by the dean of Yale University's School of Psychology. He, and three other noted Ph.D psychologists, had just finished a three and a half hour lecture on the inherent and innate power DISC imposes upon the human mind as to the way we as humans see, think and perceive things as we make our way through life. The lecture was given to an auditorium filled with over 4500 Northwestern Mutual life insurance agents attending their annual sales training conference. That challenge spawned a twenty-plus year research study involving over 3000 retail customers; each profiled in accordance with strict standard academic, and medical, protocol to ensure the consistency and integrity of the data. That 20-year research study is the basis of this training program. The goal of the study was to confirm, or deny, the commonly held belief among academic psychologists as to the existence of a direct conduit linkage relationship between a person's observable external DISC behavioral "tells" system and current and on-going university documented DISC profiling studies. And if confirmed, could these patterned "tell" tendencies allow someone to successfully predict, within reasonable statistical parameters, the exact way, and how, another person's mind would pattern their thinking and reasoning whenever faced with a meaningful buying decision. Statistically, the study conclusively found that there does indeed exist a better than 95% probability/predictability factor between a person's observable external DISC behavior "tells system" and academically accepted DISC intellect profiling studies. This extraordinarily high probability factor statistical proves, at least for selling and sales training purposes, that there is, in fact, a direct mental conduit linkage relationship between one's internal DISC intellect behavior (thinking process) and their external DISC behavior, i.e. personality. In light of this finding, psychological sales templates were developed, and tested, for all 12 of the DISC partnership combinations. Studies conclusively proved, in accordance with The 95% Predictability Factor, that only 8 of the 12 DISC intellect structural combinations were able to produce a "right-then" buy. This led to the development of psychological recipes (sales templates) designed for each of the 12 that created "right-then" buy-in by using that individual's two largest offsetting temperament types. This knowledge allowed us to create, for the first time, a truly effective and chartable recipe approach to selling. Central to the success of this effort is the program's ability to successfully teach the frontline salesperson in how to correctly recognize, and utilize, DISC as an intellectual sales tool or psychological device for creating buy-in. This, in turn as mentioned earlier, led to the breakthrough discovery of The Brain Funnel Theory; that allows the salesperson to temporarily re-configure/re-orient/re-arrange their customer's natural heirarchal DISC intellect structure for the purpose of communicating and making that one sale. Three other subsequent and important discoveries were made: Whenever the salesperson correctly profiled their customer's intellect profile within the first few seconds of the sales interaction, and began communicating with that person in accordance with that person's largest overall DISC temperament type's preferences, that person's external "tell" behavior, and questioning pattern, became over 98% predictable going forward. It was also found, that once the salesperson had established a favorable, and open, psychological connection with their customer, then that person's mindset appeared to defer ("default") into an almost auto-pilot, or pre-programmed, mentality that perfectly paralleled classic documented DISC intellect and personality behavioral patterning. The study consistently found that there was better than a 5x's greater likelihood of a sale being made when the salesperson correctly identified their customer's intellect structure and optimal purchasing profile within the first few seconds and then used that profile's corresponding sales template as their psychological blueprint (roadmap) for making the sale. The following is a statement of reasonable sales improvement expactations that have been achieved within 30-45 days upon successful completion of the course- Those presently in the bottom one-third on their company's leaderboard should reasonably expect a 75-100% sales production increase, but not less than 50%. Middle tier sales producers should reasonably expect a 30-40% sales increase, but not less than 25%. Top tier salespeople can expect a 10-12% sales improvement. This is due to the fact that those currently at this level of competency are presently using many of these strategies and techniques, either consciously or unconsciously. It is helpful, though not absolutely necessary, that the trainee have some previous background knowledge of DISC prior to their entering the training program. On a corporate level, this training can easily be done by that company's staff behavioral psychologist. Experience has proven, that if the enrolling trainee has little, or no, knowledge of DISC prior to entering the program, then they should reasonably expect a 40-50% reduction from these stated performance expectation numbers. Temperament Selling®'s training platform utilizes a unique multi-faceted approach to learning that involves reading, listening to a tutorial audio track and then successfully complete an on-line final exam to ensure absolute trainee accountability to the learning process. The program was specifically built to accommodate the varying needs, and diverse learning styles within the corporate marketplace. Everything is now in place for us to have an immediate positive financial impact upon any sponsoring company. The training program is designed to create genuine, immediate and permanent multi-year selling competency even if the person is a newly hired rookie. It is also noteworthy to mention, that in designing this program particular emphasis was given to addressing the varying academic, intellectual and educational backgrounds of our trainees. The training fully supports, and totally complements, any and all sales training programs, systems or methodologies used in the marketplace today. The program has consistently proven itself to be cost-justifying profitable 30-60 days of completion. The psychological concepts, principles, techniques and strategies presented are universally applicable in any industry. The training course is designed to be easily completed within a few hours. There is abolutely no need for travel or sales downtime. The training platform fully engages the trainee's mind into the learning process for maximum mental retention through the simultaneous utilization of all three forms of learning; auditory, visual and kinesthetic. This unique multi-faceted multi-dimensional approach causes the trainee's mind to actively engage different memory centers within the brain as a means of creating high functional retention. This particular training approach was chosen after studying the long term performance, and mental retention, aspects of other sales training programs that use only a single or dual-pronged training approach. Selling is an intense high-focus mental activity requiring the salesperson's mind to have natural spontaneity (instantaneous thought fluidity), in order for the salesperson to come across as genuine, sincere and trustworthy. Our research found, that this could only be accomplished on a consistent basis through the use of this more sophisticated multi-faceted training approach. As you will come to see, Temperament Selling gives the company (and the salesperson) the unique ability to tailor everything sales message, and communication-wise, specifically to the way that one customer's mind and intellect is psychologically wired for optimal buy-in reception. The benefits of this recipe approach to selling helps everyone, from the newhire to polished veteran. Continue on to "The How and The Why" Temperament Selling works...

The How and Why Temperament Selling Works

An advanced degreed psychologist, with years of experience in the sales training industry, was asked to analyze The Temperament Selling Sales Training System as to how, and why, it worked in creating sales. The following is his statement. Temperament Selling "guarantees" to teach the salesperson 8 essential things about selling:
  • How to use language to access and speak to your customer's inner self.
  • How to know exactly when your customer is psychologically ready to close the deal.
  • How to quickly recognize your customer's internal intellect structure by their external personality behavior ("tells"); and be able to effortlessly alter your selling style to perfectly match their correct temperament sales strategy for purchasing within seconds.
  • How to learn, and identify with, the critical success roles of self-image, self-respect and self-confidence as they relate to the sale and selling in general.
  • How to utilize the brain's pre-established neural gateway system as a proven conduit pathway for accessing, and involving, your customer's lower mind into the decision making process.
  • How to use classic DISC profiling typology in distinguishing the differences between The Driver (Dominant), The Analytical (Cautious), The Expressive (Inspiring) and The Amiable (Supportive) intellects as it relates to decision making and the buying process.
  • How to use the principals of social stimulus and intellectual feedback to solidify the sale.
  • How to get your customer to make the sale for you.
Our goal with all of our trainees isn't that they complete the course and get a completion certificate. It's that they quickly become professionally skilled and functionally competent multi-year proficient salespeople. The program's value isn't just in knowing about DISC; it's in the knowing of when, where, why and how to use it first as a tool that creates affinity, and then as a proven psychological communications instrument for creating buy-in. This is the understanding that Dr. Einstein spoke of at the top of this page. This is the thing that changes lives and the financial fortunes of those that embrace its concepts, truths and principles.

What We Offer

Selling At The Next LevelSelling At The Next Level Selling At The Next Level presents 12 psychologically proven sales winning techniques that have universal appeal, to any buyer, in any industry. Select chapters include: Affinity - Your First Step in Selling Anything, How to Use Questions to Remove Fear and Open the Mind, The Power of Two - How to couple and use The 5 Dominant Buying Motives as Their Compelling Motivation to Make a "Right-Then" Buy, The Close and Some "How to" Rules. Buy Now $39.95      
PredictabilityPredictability Predictability is the book version of The Temperament Selling Sales Training Seminar. The book teaches the salesperson, in step-by-step fashion, how to recognize, and use, academic and medically accepted DISC intellect profiling protocol as a proven best means approach for creating lower brain buy-in through idea acceptance. Predictability is written in easy to comprehend layman's language for all to understand. Select chapters and sections include: The Brain Funnel Theory - The Mind's Perception Filtering System, Selling to a Decision - Forcing Your Customer's Mind to Actively Engage, The 4 Universal DISC Intellects and How to Successfully Sell to Each on an Individual Basis, The "Only" 8 Psychological Thought Patterns that Create a "Right-Then" Sale. (Will be published in the fall of 2017.)  
The Temperament Selling Sales Training SeminarTemperament Selling Program The Temperament Selling Sales Training Seminar is presented in an online format with sequenced tests throughout to ensure comprehension and functional understanding. The trainee is required to pass each test before being allowed to proceed on to the next module. The tutorial concludes with a 100 question final exam that requires a passing score of 84 in order for the trainee to receive a Certificate of Completion. To ensure transparency and absolute 100% accountability, the trainee, along with upper management, is given up-to-the-minute oversight capability. $597 (Corporate discounts available. Contact Us - (800) 784-4124) 3 hours of remote (teleseminar) live instruction are included .